FAQ & Site Info

Winnipeg, Canada. We are strictly online only, our main shop is at www.artofadornment.ca

"Handmade" does not have to equal high prices! If you're a smart businessperson (as our owner is!), you buy quality materials wholesale, get supplies in bulk, and work from a home studio. Our jewelry is not mass-made in a huge sweatshop! Overhead costs are low, materials costs are low, and work is done only when needed. And besides, we believe ALL income levels should be able to own beautiful things, without ridiculous markups!

We ship to most areas worldwide (some exclusions due to import restrictions), however the eCRATER Marketplace limits us to displaying only a few country options at a time. Please contact us if your country is not listed and we can give you a quote on shipping.

Yes! When buying multiple items, add all items to cart and click "Check Out" button when finished shopping to pay for everything in one transaction (you will save $$ on shipping costs). Items paid separately ship separately, no exceptions.

Within 2 days of receiving your payment. See below for estimated delivery times.

Delivery by Economy service usually takes approx. 1-3 weeks worldwide more details here, scroll down to "Shipping": https://artofadornment.ecrater.com/terms.php If you require faster shipping, please contact us with your country and postal code before purchase for a quote. Sometimes delivery to non-Canadian addresses is delayed by Customs, see question below.

If you are not located in Canada your parcel must cross your country's border, which means it may be inspected by government Customs/Import services. This can sometimes cause delays by a few days, but in rare cases by 1-3 weeks (ITALY, ASIA, AFRICA, MID-EAST, SOUTH AMERICA: long delays are more likely). This is beyond our control and should be expected, especially during Nov/Dec. Customer is responsible for any import fees or taxes charged upon receipt. Also we cannot lie about the declared item value, mail fraud is a federal offense.

By default, we use Economy services from Canada Post and tracking is not available. If you require tracking, please contact us with your country and postal code before purchase for a quote.

Tights, gloves, customized and discounted items are final sale. Final sale items are non-returnable and non-refundable under any circumstances. These include "Made to Order", "Special Order", custom designed and altered/customized items since they are made to your specifications. Otherwise you may return item within 30 days of receipt, sorry no exchanges. More details here, scroll down to "Returns": https://artofadornment.ecrater.com/terms.php

PayPal is one of the world's largest online checkout systems which processes credit/debit card transactions. You're not required to have an account with PayPal, but you can sign up if you wish (www.paypal.com). You don't have to use it though - direct credit card payment (processed via Stripe) is also available. In either case, your financial info is securely encrypted and never revealed to the merchant.

Yes, to Canadian destinations only. By law, we must charge GST/HST (RST & GST for Manitoba) to the final total on all orders delivered to Canadian addresses. However, we regret that eCRATER is not able to display non-USA taxes, so we have included tax already in the total for Canadian buyers. It's not a perfect solution, but it's our only option here.

Usually, yes. If the shopping cart won't let you change quantity after you add it, please let us know. We usually have more stock available that we can pull from our other shops, and can edit the listing so you can buy more.

We can no longer make custom designs from scratch due to heavy workload. But if you see an item you would like to change (different colour stone, more/less beads, wider velvet ribbon, etc.) we can usually accommodate by making minor customizations. A small design fee may apply.