FAQ & Site Info
Terms of Service
Be aware that item colour and size shown in photos may vary depending on your screen's settings. See text below item photos for exact details.***FOR ESTIMATED DELIVERY TIMES SEE "SHIPPING" BELOW***
Please read policies below before purchase. By buying our items you are agreeing to these terms.
PAYMENT
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* Credit Card & Bank Debit Payments - PayPal checkout (PayPal registration not required to use card) and credit cards via Stripe accepted online only, not by phone. Ensure shipping address used on eCrater matches the one used during payment.
* Sales Tax - Applicable on orders shipped to all Canadian addresses, and is already included in Canadian orders (regrettably, eCrater is unable to calculate GST, HST & PST separately).
* Multiple Items - Add items to cart and click "Check Out" button when finished shopping to pay for everything in one transaction (you will save $$ on shipping costs). Items paid separately ship separately. Sorry, no exceptions.
SHIPPING
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**PLEASE PROVIDE A VALID PHONE NUMBER**
[only used for urgent problems or Customs processing, reduces delays]
* We ship to most locations worldwide from Canada. Orders ship within 2 business days of payment.
* Combined Shipping Discount - To save on shipping cost DO NOT MAKE SEPARATE PAYMENTS FOR EACH ITEM! Items paid separately ship separately, no exceptions. However we reserve the right to split large orders into 2 parcels at our discretion (will not affect discount).
* Overseas Shipping Cost - Rates increase quickly when buying multiple items, because there are fewer weight tiers available. Splitting order into 2 purchases may be cheaper to ship overall.
* Shipping Address - Ensure shipping address in eCrater account matches the one used during payment to avoid delays and/or additional shipping charges.
* Tracking & Express Service - Economy service is used by default and tracking is not available. Upgrades to tracked & express range from about $10-$60 additional worldwide, please ask for quote before purchase.
* ESTIMATED DELIVERY TIME - economy (default)
- CANADA approx. 2-8 business days
- USA approx. 1-3 weeks
- USA APO/FPO up to 4 weeks
- EVERYWHERE ELSE approx. 1-3 weeks
USA & Overseas: about 80% arrive within 1.5 weeks (within 2 weeks Nov/Dec) via economy, however sometimes delivery is delayed by Customs, see "Customs" below. Need it faster? See "Tracking & Express Service" above.
* Customs (Non-Canadian Addresses) - Parcel may be held for inspection at your country's border which can cause delays by several days, and in some rare cases by 1-3 weeks (ITALY, ASIA, AFRICA, MID-EAST, SOUTH AMERICA: long delays are more likely). This is beyond our control and should be expected, especially during Nov/Dec. Customer is responsible for any import fees charged upon receipt. Also we cannot lie about the item value, mail fraud is a federal offence.
* Excluded Countries - due to import restrictions we cannot ship to all countries worldwide. Also, the eCrater Marketplace limits us to display only a few country options at a time. Please contact us if your country is not listed and we can give you a quote on shipping.
* Pick-ups - Paid in advance only. We do not have a storefront, but you can pick up from our home studio in Winnipeg MB Canada to save on shipping. Ask for pick-up before purchase so we can edit shipping charge.
RETURNS & REFUNDS
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* Custom Size Chokers - Final Sale. Since they are specifically made upon your demand and made to your measurements, we cannot take them back.
* Damaged/Defective - May be returned for replacement (when possible) or free repair within 30 days of receipt. Fees may apply after 30 days. Sorry, no exchanges.
* Returns - Hats, masks, tights, gloves, watches and customized items are Final Sale (non-returnable and non-refundable). This includes any "Made to Order", "Special Order", custom designed and altered/custom sized items since they are made to your specifications. Otherwise, contact us for RA# and return in original packaging (tissue, pouch, etc.) with your order number within 30 days of receipt.
* Refunds - Shipping costs and Final Sale items are non-refundable. Refunds issued within 60 days of purchase to the email address used during the original payment.
INQUIRIES
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* Higher Quantities - Unless an item is described as "one of a kind" we may have more available and can pull stock from one of our other online shops. Please ask!
* Custom Designs - We can no longer make custom designs from scratch due to heavy workload. But if you see an item you would like to change (different colour stone, more/less beads, etc.) we can usually accommodate. A small design fee may apply.